Module-15 CASHIERING PROCESS IN THE STORE | IGNOU Study Notes
Module-15 | Cashiering Process in the Store Objectives After working on this module, you will be able to: Identify the Cashiering Process; Explain the variour functions the Point of Sale(PSO) terminal can perform; and …
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Module-14 VISUAL COMMUNICATION IN THE STORE | IGNOU Study Notes
Module-14 | Visual Communication in the Store Objectives After working on this module. you will be able to: Explain various types of fixtures used in the store; Identify different types of display; Distinguish the …
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Module-13 FLOW OF GOOD IN THE RETAIL STORE | IGNOU Study Notes
Module-13 | Flow of Goods in the Retail Store Objectives After working on this module, you will be able to: Collect data and make a process of how goods flow from the vender to the coustomer from the order placing process to…
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Module-12 SECURITY PROCESSES OF RETAILERS | IGNOU Study Notes
Module-12 | Security Processes of Retailers Objectives After working on this module, you will be able to: Make a comparative study of the store where you are working and that of its competitior for identify secu…
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Module-11 CUSTOMER SERVICE | IGNOU Study Notes
Module-11 | Customer Service Objectives After working on this module, you will be able to: Identify examples of returns/ exchange policy; Analyze whether cusotmer service policy is cusotmer friendly or not; and Mak…
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Module-10 EXCEPTIONAL SALES PERFORMANCE | IGNOU Study Notes
Module-10 | Exceptional Sales Performance Objectives After working on this module, you will be able to: Identify and interview three exceptional salespersons in the retail store; Describe their progress in…
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Module-9 INDIAN RETAIL SCENARIO | IGNOU Study Notes
Module-9 | Indian Retail Scenario Objectives After working on this module, you will be able to: Explain how shopping in India has changed in the last 10 year; Identify ladies(known to you) above 60 years of age a…
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Module-8 RETAIL FORMATS | IGNOU Study Notes
Module-8 | Retail Formats Objectives After working on this module you will be able to: Visit large malls and classify the tenants; Categorize them into a retail format based on their category/ product mi…
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Module-7 FUNCTION OF VARIOUS DEPARTMENTS | IGNOU Study Notes
Module-7 | Functions of Various Department Objectives After working on this module, you will be able to: Identify the different departments in you store; Describe major functions they carry out; …
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Module-6 CONSUMER BUYING BEHAVIOUR | IGNOU Study Notes
Module-6 | Consumer Buying Behaviour Objectives After working on this module, you will be able to: Identify customer shopping cycle; describe moments of contact between customer and the company; Identify …
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Module-5 PERSONAL PERFORMANCE TRACKING | IGNOU Study Notes
Module-5 | Personal Performance Track Objectives After working on this module, you will be able to: Maintain a Personal Performance diary; Note average transaction/ticket size; Explain per tick…
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Module-4 UP SELLING | IGNOU Study Notes
Module-4 | Up Selling Objectives After working on this module, you will be able to: identify items that you can up sell; distinguish the original product and what will up sell in its place; and und…
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Module-3 BUILDING PRODUCT KNOWLEDGE | IGNOU Study Notes
Module-3 | Building Product Knowledge Objectives : After working on this module, you will be able to: Analyse the products of similar line in the store; Describe the differences between products o…
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Module-2 STOCK DECK | IGNOU Study Notes
Module-2 | Stock Deck Objectives : After working on this module, you will be able to: Identify location for store; Identify list of departments, sections and subsections to be built in; Exp…
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